Refund policy

Refunds, Returns and Exchanges:

Please read carefully. We do not normally give customers refunds if you change your mind, select the wrong item or damage the item during self installation. We offer a complete range of installation and maintenance services locally at competitive rates and it is recommended that customers use these services. If they feel the job at hand is outside the ability to complete yourself. Please contact us especially if you are out of state to avoid return costs.

The customer is entitled to a refund, exchange or store credit where an item has been found to be faulty. Each manufacture has a different process to a warranty claim. We are happy to assist you with any manufacture faults that may happen with the product you purchased but we will also have to adhere to the warranty process expected by the manufacture. This may include shipping expenses brought on by the consumer to return the product purchased to the manufacture for assessment. 

When agreed that a return is necessary please send to the address below:

Nature Pets & Aquariums

190 Whitehorse Road

Blackburn VIC 3130 

online@naturepets.com.au

03 9898 8432